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Servicesoft

Servicesoft redefined Internet customer service with the industry’s only complete end-to-end solution. It consisted of Web self-service, e-mail response, live interaction and knowledgebase technologies.

In December 2000 Servicesoft was acquired by Broadbase Software for $645M.


Servicesoft Technologies Inc. (“Servicesoft”) redefined Internet customer service with the industry’s only complete end-to-end solution. This comprehensive solution consisted of Web self-service, e-mail response, live interaction and knowledgebase technologies. Servicesoft “best of breed” products delivered a complete, intelligent Internet customer service solution. Major companies who relied on Servicesoft technology included Xerox, Wang Global, GTE, Intel, Cisco Systems, Motorola, Verio, and NB Tel.

Mark Skapinker was the founder of Balisoft Technologies in 1997. In February 1999 Balisoft Technologies merged with ServiceSoft Corporation to form Servicesoft Technologies Inc. In December 2000 Servicesoft was acquired by Broadbase Software (NASDAQ:BBSW), now KANA (NASDAQ:KANA).