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CrowdCare

www.crowdcare.com

Crowdcare has created an Artificial Intelligence (AI) platform based on machine learning. The company has focused on solutions for customer service organizations starting in the telecom and cable industries and has spent years gathering massive amounts of data to create a proven, working system in place at customer sites.


CrowdCare is leading the way in using AI to deliver fast automated customer service. Research shows that customers prefer to use digital channels and automation to get quick effective answers to their questions. Calling to talk to a customer service rep is generally a customer’s last choice but is necessary in many cases because the automated systems deliver such a poor experience. AI based digital care is solving this problem and CrowdCare has the most mature solution in the market.

The CrowdCare Team

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Ian Collins

CEO

Ian Collins is the co-founder and CEO of CrowdCare.  Ian has founded 7 companies over the past 20 years primarily in the enterprise software space.  Ian started his career in the wireless industry as an engineer and after working for a few years returned to school for an MBA.  Ian founded his first company in 1995 and has started 6 more companies since that time.  In his most recent role as founder and CEO of CrowdCare Ian is focused on deploying the award winning AI based Digital Care solution, Wysdom, to large enterprise customers covering all digital channels including messaging, mobile apps and web chat.

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Jeff Brunet

President

Jeff is a serial entrepreneur and investor with over 20 years of proven technology and general management experience. He brings to the table an in-depth understanding of software development and the unique challenges in making new technologies successful in the start-up world. Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents. Jeff is an active angel investor and serves on the boards of a number of technology companies.

Before joining CrowdCare as President, Jeff was co-founder and CTO at Storage Appliance Corporation (Clickfree)  where he led the software, product and manufacturing teams to create a series of automatic computer backup devices that sold over a million units and generated $100+ million in revenues. Prior to Clickfree Jeff served as Senior Vice President and Chief Technology Officer with Bitfone Corporation where he was responsible for all Engineering and Professional Services around the company’s Mobile Device Management product portfolio. While at Bitfone Jeff also led the ground up creation of a highly successful 100+ person development team in Beijing China. Bitfone was acquired by HP in 2006 for $160 million.  Before joining Bitfone, Jeff served as Chief Technology Officer with Mobile Diagnostix Inc. He was responsible for all aspects of the architecture & implementation of the company’s flagship product SmartCare – a customer care & remote diagnostics tool for mobile service providers. Mobile Diagnostix was successfully acquired by Bitfone Corporation in 2004.

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Arif Hirani

VP of Sales and Development

Sales Leader with a proven track record . Focus on enterprise of sales of complex solutions (H/W , S/W, Application management SAAS and end to end hosting). Before CrowdCare, Arif was responsible for sales and business development at NetCracker Technology where he sold high value, solutions that address the entire spectrum of telecom infrastructure and customer facing issues. Prior to that he held senior sales and business development roles at IBM, UXP Systems, Radialpoint, and Casero.

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Product Screenshots


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